HESTER NEURALINK / RETURN & REFUND POLICY
Return & Refund Policy
Return & Refund Policy
Last Updated: August 20, 2026
At Hester NeuraLink Analytics LLC, we want customers to feel confident when purchasing mobile accessories from our store.
If a product does not meet your expectations, this policy explains when a return may be requested, how refunds are reviewed, and what conditions apply.
For all return and refund requests, please contact:
Email: support@hesterneuraLink.shop
1. 30-Day Return Period
Customers may request an eligible return within 30 calendar days from the date the order is delivered.
Return requests submitted after the 30-day period may not be accepted.
Please contact us before mailing any product back so that we can review your request and provide the appropriate return instructions.
2. Standard Return Eligibility
For a standard change-of-mind return, the product should generally be:
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New;
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Unused;
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Unopened or still in substantially original condition;
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Free from customer-caused damage;
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Complete with its original accessories and components;
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Returned with original packaging when reasonably available.
A valid order number or proof of purchase is required.
Products that have been significantly used, altered, damaged after delivery, or returned incomplete may not qualify for a standard refund.
3. Mobile Accessory Returns
Because many of our products are designed for specific devices, customers should review compatibility information carefully before ordering.
This may include:
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Phone model;
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Device generation;
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Charging connector;
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Cable type;
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Case dimensions;
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Screen size;
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Wireless charging compatibility;
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Mounting requirements.
If you are unsure whether an accessory is compatible with your device, please contact us before completing your purchase.
4. How to Request a Return
To request a return, email:
Please provide:
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Your order number;
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The product you wish to return;
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The reason for the request;
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Photos if there is a product-related issue.
Our customer service team will review the request and provide the applicable return instructions.
Please do not send a product back before receiving confirmation from us.
5. Change-of-Mind Refunds
If an eligible product is returned because you changed your mind, no longer want the item, or selected the wrong product, the refund will generally cover the eligible merchandise amount.
Original shipping charges are normally non-refundable for change-of-mind returns.
The returned product must satisfy the return-condition requirements described in this policy.
6. Opened or Used Products
Products that have been opened and substantially used may not qualify for a standard change-of-mind refund.
This is particularly relevant for products that show evidence of:
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Extended use;
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Installation;
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Wear;
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Modification;
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Missing components;
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Customer-caused damage.
Opening packaging solely to reasonably inspect a product does not automatically mean the item will be rejected, but the condition of the merchandise will be reviewed.
7. Damaged, Defective, or Incorrect Products
If you receive a product that appears damaged, defective, incomplete, or different from what you ordered, please contact us promptly at:
When possible, include photographs showing:
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The product;
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The packaging;
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The shipping label;
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The area showing the issue.
We will review the information and determine an appropriate resolution based on the circumstances.
8. Return Inspection
Once an approved return is received, we will inspect the item before completing the refund.
The inspection may consider:
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Product condition;
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Signs of use;
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Missing components;
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Packaging condition;
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Whether the returned item matches the original order.
If the return satisfies the requirements of this policy, the refund will be approved.
9. Refund Method
Approved refunds will normally be issued to the original payment method used for the purchase.
Once a refund is submitted by us, your bank, card issuer, PayPal, or other payment provider may require additional time before the funds appear in your account.
Those processing times are controlled by the applicable financial institution and are outside our direct control.
10. Shipping Charges
For ordinary change-of-mind returns:
Original shipping charges are generally not refundable.
Any return-shipping instructions or applicable return costs will be communicated when the return request is reviewed.
11. Exchanges
If you need a different eligible product or compatible variation, please contact us before returning the original item.
Depending on product availability, we may:
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Arrange an exchange;
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Provide a replacement;
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Ask you to return the original product and place a new order.
All exchanges are subject to available inventory.
12. Compatibility Questions Before Purchase
We strongly encourage customers to confirm device compatibility before ordering accessories designed for a specific phone or device.
If you are uncertain about compatibility, contact:
and provide your device model or other relevant product information.
Our team will make reasonable efforts to help you identify an appropriate accessory.
13. Consumer Rights
Nothing in this Return & Refund Policy is intended to eliminate or restrict consumer rights that cannot legally be waived under applicable law.
Where applicable law provides additional mandatory rights or remedies, those rights remain available.
14. Contact Us
For questions regarding returns, refunds, damaged merchandise, incorrect orders, or product compatibility, please contact:
Hester NeuraLink Analytics LLC
125 East Third Street
Covington, Kentucky 41011
United States
Email: support@hesterneuraLink.shop
Please include your order number whenever possible so that we can review your request more efficiently.