Shipping policy

Shipping Policy

At Hester NeuraLink Analytics LLC, we aim to process and deliver mobile accessories quickly while keeping customers informed throughout the shipping process.
This Shipping Policy explains our typical processing times, estimated delivery periods, tracking procedures, address requirements, and how to contact us if a shipment is delayed or cannot be located.

This Shipping Policy is designed to meet the transparency and customer-service standards expected by Google Merchant Center and Google’s shopping policies.

For shipping-related assistance, please contact:
Email: support@hesterneuralink.shop

Business Hours & Order Cutoff

• Business Hours: Monday – Friday, 10:00 AM – 7:00 PM Central Time (CT)
• Saturday – Sunday: Closed

Orders placed before the daily cutoff of 6:00 PM Central Time (CT) on a business day are normally included in that day’s processing queue. Orders received after 6:00 PM CT, on weekends, or on recognized public holidays will begin processing on the next applicable business day.

1. Order Processing

Once full payment has been successfully received and the order has passed any necessary verification, we normally begin processing within 1–2 business days.

Processing may include:

• Payment confirmation
• Order verification
• Inventory confirmation
• Picking and packing
• Shipping-label preparation
• Transfer to the applicable carrier

Orders requiring additional payment, address, or fraud-prevention verification may take longer to process.

2. Shipment Preparation

After normal order processing is completed, eligible orders generally leave our fulfillment operation within approximately 1 additional business day.
Business days normally exclude weekends and recognized public holidays.
Orders placed late in the day, on weekends, or during holidays may begin processing on the next applicable business day.

3. Estimated Delivery Time & Total Shipping Time

Most successfully shipped orders are expected to arrive within approximately 1–2 business days after shipment.

Total estimated delivery time (from order confirmation to delivery under normal conditions) is approximately 2–4 business days.

Delivery estimates begin after the order has completed processing and has been transferred to the carrier.
Please remember that:

• Processing time and carrier transit time are separate.
• Actual delivery time may occasionally vary because of the destination, carrier operations, weather, transportation disruptions, or other circumstances outside our reasonable control.

4. Tracking Information

When tracking is available, we normally provide shipment tracking information by email within approximately 24–48 hours after the order has shipped.
Please make sure that the email address entered during checkout is accurate.

If you do not see a shipping confirmation or tracking message, please check:

• Spam folder
• Junk folder
• Promotions folder
• Other filtered email folders

Email providers may occasionally classify automated order or tracking messages incorrectly.

5. Tracking Updates

A tracking number may not display movement immediately after it is issued.
Carriers sometimes require additional time to scan the shipment into their network.
A newly created tracking number does not necessarily mean that the package is delayed.
Customers should allow reasonable time for the carrier’s tracking system to update.

6. Shipping Methods

Products sold through our store are physical mobile accessories and are delivered as physical merchandise.
Depending on the order, destination, availability, and fulfillment requirements, we may use established parcel carriers or delivery services suitable for the shipment.
The available shipping method may be displayed during checkout or confirmed after fulfillment.
We reserve the right to select an appropriate carrier when necessary to complete delivery efficiently.

7. Delivery Address Requirements

Customers are responsible for providing a complete and accurate delivery address during checkout.
Please carefully review:

• Recipient name
• Street address
• Apartment, suite, or unit number
• City
• State
• ZIP code
• Contact details

If you notice an error after placing an order, contact us immediately at:
support@hesterneuralink.shop
We will make reasonable efforts to correct the address if the package has not yet shipped.
Once the shipment has entered the carrier network, address changes may no longer be possible.

8. P.O. Boxes and Restricted Addresses

Some shipping services may not support delivery to:

• P.O. boxes
• APO addresses
• FPO addresses
• Certain military locations
• Certain restricted or remote destinations

If the selected shipping method cannot serve the address provided, we may contact you to request an alternative delivery address.
An order may be delayed or cancelled if a valid deliverable address cannot be confirmed.

9. Orders Not Received Within 5 Business Days

If more than 5 business days have passed after shipment and you have not received your order, please contact our customer support team at:
support@hesterneuralink.shop

Please include:

• Your order number
• Customer name
• Shipping address
• Tracking number, if available

We will review the available shipment information and determine whether additional carrier investigation is appropriate.

10. Packages Marked as Delivered

If carrier tracking indicates that a package has been delivered but you cannot locate it, please first check:

• Your normal delivery area
• Front, side, or rear entrances
• Parcel lockers
• Mailroom or reception area
• Household members
• Building management
• Neighbors where appropriate
• Carrier delivery notices

If the package remains missing, contact us so that we can review the available tracking and delivery information.

11. Lost Shipments

If tracking information indicates that a package may have been lost while in transit, please contact us.
We may communicate with the carrier or review available shipping records before confirming a shipment as lost.

When a shipment is confirmed as lost and the issue was not caused by an incorrect address supplied by the customer, we will review the order for an appropriate resolution.
Depending on the circumstances, this may include:

• Replacement
• Reshipment
• Refund
• Another reasonable solution

12. Damaged Packages

Please inspect your package when it arrives.
If a product or shipping package appears damaged, contact:
support@hesterneuralink.shop
as soon as reasonably possible.

We may request photographs showing:

• The exterior package
• Shipping label
• Internal packaging
• Damaged item
• Damaged area of the product

Please keep the original packaging until the issue has been reviewed.
Confirmed shipping damage will be handled in accordance with our Return & Refund Policy.

13. Multiple Shipments

An order containing several products may occasionally be divided into more than one shipment.
Different packages may:

• Receive different tracking numbers
• Leave fulfillment locations at different times
• Arrive on different days

Receiving only one package does not necessarily mean that another product from the same order is missing.

14. Mobile Accessory Compatibility

Shipping confirmation does not guarantee that a mobile accessory is compatible with every device.
Customers should review:

• Phone model
• Device generation
• Connector type
• Product dimensions
• Charging standard
• Other relevant specifications

before completing an order.
If you are uncertain about product compatibility, contact:
support@hesterneuralink.shop
before purchasing.

15. Unexpected Delivery Delays

Although most shipments are expected to arrive within the estimated timeframe, delays may occasionally occur because of circumstances outside our reasonable control, including:

• Severe weather
• Carrier network congestion
• Transportation interruptions
• Public emergencies
• Holiday shipping volume
• Incorrect addresses
• Security or customs-related review where applicable

We will make reasonable efforts to assist customers when a shipment experiences an unusual delay.

16. Shipping Confirmation

An order is considered shipped once it has been transferred to the applicable carrier or fulfillment delivery network.
After shipment, customers may receive an email containing available tracking and delivery information.
Please retain order and tracking information until delivery has been completed.

17. Contact Us

For questions regarding order processing, shipment status, tracking, delivery delays, missing packages, or damaged shipments, please contact:

Hester NeuraLink Analytics LLC
125 East Third Street
Covington, Kentucky 41011
United States

Email: support@hesterneuralink.shop

When contacting us about a shipment, please include your order number whenever possible so that we can review your request more efficiently.