HESTER NEURALINK / PAYMENT POLICY
Payment Policy
Payment Policy
Last Updated: August 24, 2026
This Payment Policy explains how payments are handled for purchases made through the online store operated by Hester NeuraLink Analytics LLC.
Our goal is to provide customers with a checkout process that is clear, secure, and easy to understand.
The payment methods currently available for a particular order will be displayed during checkout.
Because payment availability can depend on the payment provider, transaction, customer location, and ecommerce platform configuration, not every payment method is guaranteed to be available for every purchase.
1. Payment Authorization
An order can only proceed after the selected payment method has been successfully authorized.
Depending on the transaction, your bank, card issuer, digital wallet provider, or other payment service may review information such as:
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Available funds;
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Card or account validity;
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Billing information;
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Authentication requirements;
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Transaction security;
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Fraud-prevention indicators.
If a payment is declined, this does not necessarily mean there is a technical problem with our store.
You may need to contact your bank or payment provider for additional information.
2. Payment Methods
The payment options displayed at checkout are the payment methods currently available for your transaction.
These options may change from time to time as our payment systems or service providers are updated.
Customers should complete payment only through the secure checkout process or an authorized payment provider presented by our store.
3. Payment Security
For your security, never send us any of the following through ordinary email:
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Full credit or debit card numbers;
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Card security codes;
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Online banking passwords;
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Digital-wallet passwords;
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Payment account login credentials.
Sensitive payment information should only be entered through the secure checkout page or the applicable authorized payment provider.
Payment information may be processed directly by third-party payment services, which may use encryption, authentication, and fraud-prevention technologies to help protect transactions.
4. Order Verification
Certain orders may require additional verification before fulfillment.
This may occur when a transaction contains unusual payment activity, conflicting billing information, or other circumstances that reasonably require review.
We may place an order temporarily on hold while payment or order information is verified.
If necessary verification cannot be completed, the order may be cancelled and any successfully collected amount will be handled appropriately.
5. Pricing and Charges
Before completing checkout, customers should be able to review the applicable:
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Product price;
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Shipping charges, where applicable;
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Taxes, where applicable;
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Discounts or promotional adjustments;
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Final order total.
Hester NeuraLink Analytics LLC does not charge a separate standard payment-processing fee simply for using an ordinary payment method offered through our checkout.
However, your bank, card issuer, currency provider, digital wallet, or other financial institution may independently charge fees under its own terms.
Those third-party charges are not collected or controlled by Hester NeuraLink Analytics LLC.
6. Mobile Accessory Purchases
Many products sold through our store are designed for specific mobile devices, phone models, connector types, or charging standards.
Successful payment does not itself confirm product compatibility.
Customers should review the product description and compatibility information before completing a purchase.
If you are uncertain whether a mobile accessory is suitable for your device, please contact us before ordering at:
7. Failed or Declined Payments
A transaction may fail or be declined for reasons including:
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Incorrect card information;
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Billing-address mismatch;
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Insufficient funds;
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Expired payment method;
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Bank restrictions;
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Security verification requirements;
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Fraud-prevention controls.
If a payment cannot be completed, customers may try another payment method shown at checkout or contact the relevant payment provider.
8. Duplicate or Pending Charges
In some circumstances, a bank or payment provider may temporarily display a pending authorization even when an order has not been fully completed.
Pending authorizations are controlled by the applicable financial institution and may disappear automatically according to that provider's processing schedule.
If you believe you have been charged more than once for the same completed order, please contact us with your order information so that we can review the transaction.
9. Refunds
Approved refunds are handled according to our Return & Refund Policy.
We do not charge a separate refund-processing fee for an approved refund.
Refunds are normally sent back to the original payment method used for the purchase.
After we issue a refund, your bank, card issuer, PayPal account, digital wallet, or other payment provider may require additional time before the funds appear in your account.
That posting period is controlled by the applicable financial institution.
10. Cancelled Orders
If an order is successfully cancelled before shipment and payment has already been collected, the applicable refund will normally be returned to the original payment method.
The time required for the refund to appear depends on the customer's payment provider.
11. Suspected Fraud or Unauthorized Transactions
To help protect customers and our business, we may delay, decline, or cancel an order when payment activity reasonably appears unauthorized, fraudulent, or inconsistent with the information provided during checkout.
We may also request reasonable verification before proceeding with fulfillment.
Customers must only use payment methods they are legally authorized to use.
12. Pricing or Checkout Errors
We make reasonable efforts to display accurate product prices and checkout totals.
If an obvious pricing, payment, or technical error affects an order, we may contact the customer before shipment.
Where appropriate, we may offer the customer the opportunity to:
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Confirm the corrected transaction;
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Modify the order;
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Cancel the affected order.
If a paid order is cancelled because of an error attributable to our store, the applicable amount will be refunded.
13. Changes to This Payment Policy
Our payment methods, providers, checkout systems, and store operations may change over time.
We may update this Payment Policy when reasonably necessary.
The revised version will be published on this page with an updated revision date.
14. Payment Questions
If you have questions about a payment, declined transaction, duplicate charge, refund, or order verification, please contact:
Hester NeuraLink Analytics LLC
125 E 3rd St
Covington, KY 41011
United States
Email: support@hesterneuraLink.shop
For an existing order, please include your order number whenever possible so that we can review the transaction more efficiently.