Hester NeuraLink Analytics LLC
0
CITY DIRECTORYAll ProductsGO →City DistrictsGO →Search CityGO →

Privacy policy

Privacy Policy

Last Updated: August 20, 2026

At Hester NeuraLink Analytics LLC, we value the trust customers place in our online store and take the handling of personal information seriously.

This Privacy Policy explains how we may collect, use, disclose, retain, and protect information when you visit our online store, purchase mobile accessories, communicate with us, create an account where available, request customer service, or otherwise interact with our services.

For privacy-related questions or requests, please contact:

Email: support@hesterneuraLink.shop

1. Information We May Collect

The information we collect depends on how you interact with our store.

Information You Provide to Us

When you place an order, contact customer service, create an account, request a return, or otherwise communicate with us, we may receive information such as:

  • First and last name;

  • Email address;

  • Telephone number, when provided;

  • Billing address;

  • Shipping address;

  • Order details;

  • Products purchased;

  • Device or product compatibility information you provide;

  • Return and refund information;

  • Customer service communications;

  • Account information, where account functionality is available.

2. Payment Information

When you purchase products through our store, payment information may be processed by Shopify and/or other authorized payment providers available through checkout.

Payment providers may collect information necessary to authorize and complete the transaction.

Complete payment-card credentials may be handled directly by those payment processors rather than independently stored by Hester NeuraLink Analytics LLC.

3. Device and Website Usage Information

When you visit our online store, certain technical information may be collected automatically.

This information may include:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Pages viewed;

  • Products viewed;

  • Time spent on the website;

  • Referring website or page;

  • Shopping-cart activity;

  • Session information;

  • Cookie identifiers;

  • General interaction and diagnostic information.

Because we sell mobile accessories, customers may also voluntarily provide information about their phone model, connector type, device generation, or similar compatibility details when asking for product assistance.

4. How We Use Personal Information

We may use information collected through our store to:

  • Process and confirm orders;

  • Verify payments;

  • Prepare and ship merchandise;

  • Provide order and tracking updates;

  • Respond to customer questions;

  • Assist with product compatibility questions;

  • Process returns, exchanges, and refunds;

  • Investigate damaged or incorrect orders;

  • Detect potentially fraudulent transactions;

  • Protect the security of our website;

  • Maintain customer accounts;

  • Improve our product selection;

  • Improve website functionality and customer experience;

  • Maintain accounting, transaction, and tax records;

  • Comply with applicable legal obligations;

  • Provide marketing communications where permitted.

We seek to use personal information only for legitimate business purposes and other purposes permitted by applicable law.

5. Mobile Accessory Compatibility Information

Some products offered through our store may only work with specific:

  • Phone models;

  • Device generations;

  • Charging ports;

  • Cable standards;

  • Case dimensions;

  • Screen sizes;

  • Mounting systems;

  • Wireless charging specifications.

If you contact us for compatibility assistance, we may use the device information you provide solely to help answer your question, recommend an appropriate product, or resolve an order-related issue.

Customers should avoid providing unnecessary sensitive information when requesting ordinary product assistance.

6. Cookies and Similar Technologies

Our online store and supporting technology providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may help us:

  • Maintain shopping-cart functionality;

  • Remember customer preferences;

  • Keep account sessions active;

  • Improve website performance;

  • Measure website traffic;

  • Understand customer interactions;

  • Detect suspicious or fraudulent activity;

  • Support advertising and marketing functions where enabled.

Some cookies may be necessary for the website to function properly.

Others may support analytics, personalization, or marketing.

Your browser or device may allow you to block, restrict, or delete certain cookies. Disabling some cookies may affect how parts of the website function.

7. Analytics and Advertising

We may use analytics or advertising services to understand store performance and promote our products.

Depending on the technologies enabled on our store, these providers may receive information such as:

  • Online identifiers;

  • Device information;

  • Website interaction data;

  • Product-view activity;

  • Conversion or purchase-related events.

The specific analytics or advertising providers used by our store may change over time.

We do not state that a particular advertising platform is active unless it is actually configured for our store.

Where applicable law provides a right to opt out of certain targeted advertising or data-sharing activities, eligible customers may exercise those rights through available privacy controls or by contacting us.

8. How We May Share Information

We may disclose personal information to businesses that help us operate our online store.

These may include:

  • Shopify;

  • Payment processors;

  • Shipping carriers;

  • Fulfillment providers;

  • Customer-service providers;

  • Fraud-prevention services;

  • Hosting and technology providers;

  • Email communication providers;

  • Analytics services;

  • Advertising providers, where enabled;

  • Professional advisers where necessary.

These businesses may receive information only as reasonably necessary to provide their services or as otherwise permitted by applicable law.

9. Sale or Sharing of Personal Information

Hester NeuraLink Analytics LLC does not intend to sell customer personal information solely in exchange for monetary payment.

However, certain privacy laws may define “sale,” “sharing,” or targeted advertising more broadly.

Some advertising or analytics technologies may involve disclosures that qualify under those broader definitions.

Where applicable law provides an eligible customer with a right to opt out of such activities, we will provide or honor the applicable privacy choice.

10. Marketing Communications

If you choose to receive promotional communications from us, we may use your contact information to send:

  • Product announcements;

  • Store updates;

  • Promotional offers;

  • New accessory releases;

  • Other marketing communications.

You may unsubscribe from promotional emails using the unsubscribe option contained in the message.

You may also contact us at:

support@hesterneuraLink.shop

Unsubscribing from marketing does not prevent us from sending necessary transactional communications relating to an order, payment, return, shipment, or customer-service request.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Different types of information may be kept for different periods.

For example, order and transaction records may need to be retained for:

  • Accounting;

  • Tax compliance;

  • Fraud prevention;

  • Chargeback management;

  • Returns and refunds;

  • Customer service;

  • Legal obligations;

  • Dispute resolution.

Information that is no longer reasonably necessary may be deleted, anonymized, or otherwise handled according to applicable requirements.

12. Information Security

We use reasonable administrative, organizational, and technical measures intended to protect personal information from unauthorized:

  • Access;

  • Disclosure;

  • Alteration;

  • Loss;

  • Misuse.

However, no online transmission, website, computer system, or electronic storage method can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect account credentials and devices used to access online services.

13. Your Privacy Rights

Depending on your location and the privacy laws that apply to our business and processing activities, you may have rights concerning your personal information.

These rights may include the ability to request:

  • Access to certain personal information;

  • Correction of inaccurate information;

  • Deletion of qualifying information;

  • A portable copy of certain information;

  • Information regarding certain disclosures;

  • Withdrawal of consent where applicable;

  • Opt-out of certain marketing communications;

  • Opt-out of certain targeted advertising, sales, or sharing activities.

Certain legal exceptions may apply.

We may need to verify your identity before completing a privacy request.

14. Kentucky Privacy Requests

Hester NeuraLink Analytics LLC is located in Kentucky.

Where Kentucky privacy law applies to our business and a particular processing activity, eligible consumers may exercise the rights provided by applicable law.

Submitting a privacy request does not automatically mean every requested action must be completed where a legal exception or retention obligation applies.

15. Legal Disclosures

We may disclose personal information when reasonably necessary to:

  • Comply with applicable law;

  • Respond to valid legal process;

  • Cooperate with lawful government requests;

  • Investigate fraud or suspected wrongdoing;

  • Protect customers or the public;

  • Protect our legal rights or property;

  • Enforce agreements;

  • Respond to disputes or claims.

16. Business Transfers

If Hester NeuraLink Analytics LLC is involved in a legitimate:

  • Merger;

  • Acquisition;

  • Financing transaction;

  • Reorganization;

  • Sale of assets;

  • Transfer of business operations;

personal information may be transferred as part of that transaction where permitted by law.

Any successor responsible for the information would be expected to handle it according to applicable privacy requirements.

17. Children's Privacy

Our mobile-accessory store is intended for a general consumer audience.

We do not knowingly seek to collect personal information directly from children in violation of applicable law.

If you believe that a child has improperly provided personal information to us, please contact:

support@hesterneuraLink.shop

so that we can review the situation.

18. Third-Party Websites

Our store may contain links to websites or services operated by third parties.

These may include:

  • Payment providers;

  • Shipping services;

  • Social-media platforms;

  • Product-related websites;

  • Other independent online services.

Once you leave our store and use an independent third-party website, that service's own privacy policy and practices may apply.

Hester NeuraLink Analytics LLC does not control the privacy practices of independent third parties.

19. International Processing

Some ecommerce, payment, hosting, technology, or service providers may process information in locations different from your state or country.

As a result, information may be subject to the laws applicable in the locations where service providers operate.

We take reasonable steps to work with providers that support appropriate handling and protection of customer information.

20. Changes to This Privacy Policy

Our store, mobile-accessory product range, technology, service providers, and privacy practices may change over time.

We may update this Privacy Policy when reasonably necessary.

When changes are made, the revised version will be posted with an updated Last Updated date.

We encourage customers to review this page periodically.

21. Contact Us

If you have questions about this Privacy Policy, want to make a privacy-related request, or have concerns regarding personal information, please contact:

Hester NeuraLink Analytics LLC
125 East Third Street
Covington, Kentucky 41011
United States

Email: support@hesterneuraLink.shop

We will make reasonable efforts to review legitimate privacy requests and respond in accordance with applicable requirements.